Services Terms and Conditions
I am so pleased you have decided to use my services or resources – please read the following important terms and conditions before you commit to using them.
This contract sets out:
- your legal rights and responsibilities;
- my legal rights and responsibilities; and
- certain key information required by law.
The intention is that it will bring clarity to our relationship, protect both of us and take care of the business side of things so that we can get on with the good stuff! Please let me know if there are any clauses that you do not understand or that contradict your understanding of my services.
In this contract:
- ‘I’, ‘me’ or ‘my’ means Ami Strachan ; and
- ‘You’ or ‘your’ means the person buying or using my services and resources.
If you would like to speak to me about any aspect of this contract, please contact me by e-mail at firstname.lastname@example.org
I shall be providing you with one or more of the following services as agreed with you:
- Coaching/ Counselling
And all of these elements make up my ‘services’.
And all of these elements make up my ‘services’.
1.1 If you buy services from me you agree to be legally bound by this contract.
1.2 If you use any of my free resources (for example podcasts, workbooks, discovery sessions or any other resources I may offer free of charge from time to time) you also agree to be legally bound by this contract as appropriate, excluding the clauses relating to payment and consumer rights legislation.
1.3 When buying any services or using any resources you also agree to be legally bound by:
1.3.2 extra terms which may add to, or replace, some of this contract, for example any specific written contract between us;
1.3.3 specific terms which apply to my services, for example programme or service descriptions.
All these documents form part of this contract as though set out in full here.
2. Information I give you
Certain sections of this contract only apply to you and me if you are a ‘consumer’, that is if you are an individual acting for purposes which are wholly or mainly outside your business or profession. By law,
I shall give you information on:
the main characteristics of the services you are buying
who I am, where I am based and how you can contact me
the price of the services
the arrangements for payment, carrying out the services and the time by which I shall carry out the services
how to exercise your right to cancel the contract in the cooling off period if you are a consumer
my complaint handling policy
3. Ordering services from me
3.1 When you decide to place an order for services with me, this is when you make a legal offer to buy such services from
3.2 I may contact you to say that I do not accept your order, for example if I do not think my services are right for you or there has been a mistake in the pricing or description of the services, or my circumstances have changed since I gave you the quotation for the services .
3.2.1 I shall only accept your order when I confirm this to you by sending you a confirmation email or start to provide the services, whichever happens earlier. At this point:
a. a legally binding contract will be in place between you and me, and
b. I shall start to carry out the services as set out in the programme description on this website or in a services description agreed between us.
4. Carrying out the services
4.1 If you are a consumer you have protection under consumer rights legislation, including that the services must be carried out with reasonable care and skill.
4,2 I shall carry out the services within the time period which is set out in the relevant programme or services description.
4.3 All coaching sessions (including rearranged sessions) must be taken within the timeframe specified in the relevant services description or they will expire.
4.4 You can rearrange any two coaching sessions during each programme providing you give me at least 24 hours’ notice. If you give me less than 24 hours’ notice, fail to turn up to a session or have already rearranged 2 sessions in a programme, you will be deemed to have taken the session and you will not be able to reschedule it or entitled to any compensation for missing it.
4.5 Sessions usually take place remotely via Skype, WhatasApp, messenger or any other means of communication agreed with you in advance. There may be an additional charge for face to face meetings]
4.6 Please note that I may record our calls for training purposes and administration purposes and by entering into this contract with me you consent to the recording of our calls for these purposes.]
4.7 My services might be affected by events beyond my reasonable control. If so, there might be a delay before I can restart the services. I shall make reasonable efforts to limit the effect of any of those events, I shall keep you informed of the circumstances and I shall try to restart the services as soon as those events have been fixed. Examples of events which might be beyond my reasonable control include illness, IT issues and problems with internet connectivity or if you change the services you require from me and I have to do extra preparation.
5. Your responsibilities
5.1 You will pay the price for the services in accordance with the relevant services description.
5.2 If I am providing you with coaching, Reiki and Photography Course, it is very important that I have a full understanding of your state of health. You will provide me with such information and assistance (and ensure that any information is complete and accurate) as I reasonably need to provide the services.
5.3 You and I shall agree a method of communicating with each other between sessions and adhere to that method.
5.4 My services do not include counselling. They may involve all areas of your life. You acknowledge that deciding how to handle any issues which may arise, the choices you make in relation to them and whether or not you follow through on any agreed action is exclusively your responsibility. For this reason, although I fully expect great results to come from our sessions, I cannot guarantee any specific outcomes or that all clients will achieve the same results. The results are entirely dependent on your commitment and the effort you put in to the programme and the actions we agree.
5.5 My role is to offer you guidance and accountability and help you make positive health and lifestyle changes in order to make progress towards your goals. The information I provide to you is not medical advice and is not intended to take the place of seeing licensed health professionals.
5.6 My services do not treat mental disorders and are not a substitute for counselling, mental health care or medical treatment of any kind. By entering into this agreement you confirm that you will not use my services in place of any form of counselling or medical treatment.
5.7 If you are currently receiving treatment from a doctor or other healthcare professional, by entering into this agreement you confirm that you have consulted with this person regarding the advisability of working with me and that this person is aware of and supports your decision to proceed with the programme described in the relevant services description.
5.8 You will keep me informed of any changes to your medical health or personal circumstances.
5.9 NLP, Hypnotherapy and Timeline Therapy. Your sessions with me may involve some or all of these treatments. These treatments and therapies are not licensed or regulated by a government body; they are self-regulated.
5.10 I am not a medical doctor, or a trained psychiatrist or psychologist.
Tarot readings are for entertainment purposes only and I cannot guarantee the accuracy of any readings.
6. Charges and payment
6.1 The price for the services is set out in the relevant services description.
6.2 Usually I require full payment in advance in order to provide the services. In certain circumstances I may agree to payment by instalments, in which case a supplementary fee will be chargeable. The relevant services description will state if I have agreed to accept payment by instalments. If I agree to accept payment by instalments and you fail to make any of the instalment payments on the due date then I shall invoice you immediately for the whole of the outstanding balance and payment for that invoice will be due by return.